{"id":679,"date":"2023-12-05T16:20:43","date_gmt":"2023-12-05T16:20:43","guid":{"rendered":"https:\/\/ads.nodengo.com\/?page_id=679"},"modified":"2023-12-29T14:44:59","modified_gmt":"2023-12-29T14:44:59","slug":"help-center","status":"publish","type":"page","link":"https:\/\/ads.nodengo.com\/en\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"\n<div class=\"wp-block-citadela-blocks-custom-container citadela-block-custom-container size-content bg-type-image inside-space-none bg-size-cover has-bg has-overlay\" style=\"background-color:rgba(36, 37, 39, 1)\"><div class=\"bg-image-wrapper lazyload\" style=\"background-image:inherit;background-repeat:no-repeat;background-position:50% 50%\" data-bg-image=\"url(https:\/\/ads.nodengo.com\/wp-content\/uploads\/2019\/09\/owen-cl-boLgiM0qwkg-unsplash.jpg)\"><\/div><div class=\"bg-image-overlay\" style=\"background-color:#1f2125;opacity:0.9\"><\/div><div class=\"inner-holder\">\n<div class=\"wp-block-citadela-blocks-spacer citadela-block-spacer responsive-options loading\" data-block-attr=\"{&quot;desktop&quot;:{&quot;height&quot;:&quot;7em&quot;},&quot;mobile&quot;:{&quot;height&quot;:&quot;3em&quot;}}\" data-block-mobile-breakpoint=\"600\"><div class=\"inner-holder\" style=\"padding-top:7em\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-citadela-blocks-spacer citadela-block-spacer responsive-options loading\" data-block-attr=\"{&quot;desktop&quot;:{&quot;height&quot;:&quot;4vw&quot;},&quot;mobile&quot;:{&quot;height&quot;:&quot;1.4vw&quot;}}\" data-block-mobile-breakpoint=\"600\"><div class=\"inner-holder\" style=\"padding-top:4vw\"><\/div><\/div>\n\n\n         <div \r\n            class=\"citadela-block-responsive-text align-center responsive-options loading\"\r\n            data-block-mobile-attr=\"{&quot;desktop&quot;:{&quot;fontSize&quot;:&quot;3em&quot;},&quot;mobile&quot;:{&quot;fontSize&quot;:&quot;2.6em&quot;}}\"            data-block-mobile-breakpoint=\"600\"         >\r\n            <h1 class=\"inner-tag\" style=\"font-size: 3em; color: #ffffff;\">Help Center<\/h1>         <\/div>\r\n      \n\n         <div \r\n            class=\"citadela-block-responsive-text align-center\"\r\n                                 >\r\n            <p class=\"inner-tag\" style=\"font-size: 0.95em; letter-spacing: 0.05em; color: #c09b72;\">Need help !  We have gathered some frequently asked questions <\/p>         <\/div>\r\n      \n\n\n<div class=\"wp-block-citadela-blocks-spacer citadela-block-spacer\"><div class=\"inner-holder\" style=\"padding-top:20px\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link has-text-color wp-element-button\" style=\"color:#c09b72\">View offer and pricing<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-citadela-blocks-spacer citadela-block-spacer\"><div class=\"inner-holder\" style=\"padding-top:20px\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-citadela-blocks-spacer citadela-block-spacer\"><div class=\"inner-holder\" style=\"padding-top:7.5vw\"><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\t\t\t<!-- Flexy Breadcrumb -->\r\n\t\t\t<div class=\"fbc fbc-page\">\r\n\r\n\t\t\t\t<!-- Breadcrumb wrapper -->\r\n\t\t\t\t<div class=\"fbc-wrap\">\r\n\r\n\t\t\t\t\t<!-- Ordered list-->\r\n\t\t\t\t\t<ol class=\"fbc-items\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\">\r\n\t\t\t\t\t\t            <li itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\">\r\n                <span itemprop=\"name\">\r\n                    <!-- Home Link -->\r\n                    <a itemprop=\"item\" href=\"https:\/\/ads.nodengo.com\">\r\n                    \r\n                                                    <i class=\"fa fa-home\" aria-hidden=\"true\"><\/i>Home                    <\/a>\r\n                <\/span>\r\n                <meta itemprop=\"position\" content=\"1\" \/><!-- Meta Position-->\r\n             <\/li><li><span class=\"fbc-separator\">\/<\/span><\/li><li class=\"active\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"name\" title=\"Blog\">Blog<\/span><meta itemprop=\"position\" content=\"2\" \/><\/li>\t\t\t\t\t<\/ol>\r\n\t\t\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\n<\/div><\/div>\n\n\n\n<div style=\"height:55px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-citadela-blocks-custom-container citadela-block-custom-container size-wide bg-type-none inside-space-none\"><div class=\"inner-holder\">\n<h2 class=\"wp-block-heading\"><img decoding=\"async\" data-src=\"https:\/\/ads.nodengo.com\/wp-content\/uploads\/vert_titre.gif\" alt=\"help center\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 40px; --smush-placeholder-aspect-ratio: 40\/27;\">HELP CENTER<\/h2>\n\n\n\n<p>Our help center aim to answer most of your questions, if it does not feel free to <a href=\"https:\/\/ads.nodengo.com\/contact\/\" data-type=\"page\" data-id=\"74\">contact us<\/a><\/p>\n<\/div><\/div>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1701792969815\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Do I need to register to publish an ad ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Yes\u00a0 ! You need to\u00a0<a href=\"https:\/\/ads.nodengo.com\/register\/\">register<\/a>\u00a0in order to place an order but also to be able to access the advertising statistics for your advertising campaign.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1701793019245\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What ad format are available ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Flash is no longer accepted.\u00a0The following format are accepted and available text \u2013 images (jpg,png,gif)- video (html5,flash)- text\/images (ad templates) \u2013 html- javascript \u2013 css (custom css)<br \/>At this time, to keep our pages layouts and advertising. We have limited our offers to the following ad format: 300&#215;250 and 728&#215;90 standard banners.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1701793061138\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Where will my ad appear ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>We have decided to provide our own advertising system, in order to control exactly where ads appear. When purchasing advertising you will select the location of your banner in accordance with the location of your establishment on <a href=\"https:\/\/nodengo.com\" target=\"_blank\" rel=\"noopener\">Nodengo.com<\/a> pages<br \/>Therefore, if your establishment is in London, you will be able to purchase ad on the London pages but not for the Lisbon pages.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1701793083185\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Pre sales questions<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Most of the information pertaining to advertising can be found in our site pages such as &#8220;Options&#8221; &#8220;Information&#8221; &#8220;Promotions&#8221; and &#8220;Pricing&#8221;. Should you not find the answer feel free to contact us.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1701793105732\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Type of Ads available <\/h3>\n<div class=\"rank-math-answer \">\n\n<p>At this time we have limited our offers to CPD (Cost per day) which we feel makes it easier for you to budget and simplify our advertising system.<br \/>We are considering adding in the future CPC (Cost per click) and CPM (Cost per impressions) and will advise you when these features are available.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1701793189612\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Are there other format available ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>At this time we offer either 300&#215;250 or 728&#215;90 banner format, which have worked very well. We are looking for additional format and may present them in the future<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1701793128764\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Log in Issues<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Our account management system allows you to access your account, access your account statistics, purchase additional advertising.<br \/>Your account also allows you to change\/reset or modify your account and password.\u00a0 All these links are available on the footer of every pages on our site.<br \/>If these options do not resolve your issue, please contact us<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1701793148804\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Billing and payment<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>At this time we work exclusively\u00a0 with Paypal to process our payment, therefore advertising is paid when purchased. You have initially the option to purchase advertising for 30 &#8211; 60 or 90 days. Purchased advertising is non refundable.<br \/>If you purchased 30 days and want to extend your campaign, simply purchase more days within your advertising account.<br \/>For any\u00a0 further questions regarding your billing please contact us directly<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1701793175508\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Advertising length options<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>We offer the option to purchase advertising for 30 &#8211; 60 or 90 days. We currently offer the following discount on most of our advertising offers<br \/>60 days &#8211; 10% discount\u00a0 \u00a0 \u00a090 days &#8211; 20 % discount.<br \/>If you purchased 30 days and want to extend your campaign, simply purchase more days within your advertising account. the discount are available for initial purchase as well as for additional purchases.<br \/>Technical questions and support<br \/>Technical questions and support help are better served when you<a href=\"https:\/\/ads.nodengo.com\/contact-1\/\"> contact us<\/a> directly<br \/>Need more help, have other questions<br \/>If you need more help and we have not answered your questions, feel free to contact us via the contact form<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1702313572409\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Help Center advertising shortcut<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>1 Advertising for main pages<br \/>2 Advertising for Country pages<br \/>3. Advertising for City pages<br \/>4. Quick order form for returning advertisers<br \/>5. Order and pricing information<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_citadela_hide_page_title":"1","_citadela_remove_header_space":"1","_citadela_custom_class":"","_citadela_half_map_provider":"","_citadela_half_map_theme":"","_citadela_half_map_themeOSM":"","_citadela_half_map_customTheme":"","_citadela_half_map_dataType":"","_citadela_half_map_dynamicTrack":false,"_citadela_half_map_trackColor":"","_citadela_half_map_trackEndpointsColor":"","_citadela_half_map_filterCategory":"","_citadela_half_map_filterLocation":"","_citadela_half_map_filterFeatured":false,"_citadela_half_map_noDataBehavior":"empty-map","_citadela_half_map_noDataText":"","_citadela_half_map_clusterGridSize":80,"_citadela_header":true,"_citadela_header_over_content":true,"_citadela_header_text_color":"","_citadela_header_logo":[],"_citadela_header_bg_image":[],"_citadela_header_bg_position":{"x":0.5,"y":0.5},"_citadela_header_bg_size":"cover","_citadela_header_bg_repeat":"no-repeat","_citadela_header_bg_fixed":false,"_citadela_header_bg_color":"","_citadela_header_bg_image_overlay":"","_citadela_header_transparent_bg":true,"_citadela_content_width":"default","_citadela_half_layout_position":"","footnotes":""},"class_list":["post-679","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ads.nodengo.com\/en\/wp-json\/wp\/v2\/pages\/679","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ads.nodengo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ads.nodengo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ads.nodengo.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/ads.nodengo.com\/en\/wp-json\/wp\/v2\/comments?post=679"}],"version-history":[{"count":0,"href":"https:\/\/ads.nodengo.com\/en\/wp-json\/wp\/v2\/pages\/679\/revisions"}],"wp:attachment":[{"href":"https:\/\/ads.nodengo.com\/en\/wp-json\/wp\/v2\/media?parent=679"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}